Shipping & Delivery Policy

Standard Shipping (FREE): Across the United Arab Emirates



- Ships in 1 to 2 working days and Transit Time takes additional 3-5 working days.


- Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.


- Working days are: Monday to Friday (and don't include public holidays or weekends)


- We do not ship the orders on weekends or holidays.


All orders will receive an email confirmation that includes tracking information once the package ships.





Our Guarantee

- Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

 - All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. To help us manage return pickups and processing, a minimal fee of AED 20 applies to all returns.



Important Remarks

- Refunds are not given on free items. However, replacements are given for items lost while shipping.
- Replacements are also sent up to 7 days after receiving your free item if damaged.



Tracking your order

To track your order, please contact us at aurahuae@gmail.com with your full name and mailing address, and confirmation number.


Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). 


If you cannot find your tracking number, please get in touch with us at aurahuae@gmail.com